Frequent questions

• When you come out, please look for our staff who will be waiting for you with a sign with your name, with the name or logo of your company or with an alias if you prefer.

• If you do not find us, please call +52 1 (55) 1309 9821 but please do not leave the terminal, you can be sure someone of our staff will be waiting for you.

• If you arrive at the Mexico City International Airport, we will send you in advance a file called "Meet & Greet in Mexico City" informing you of the "Meeting Point" where our staff will be waiting for you.

• Yes, we monitor all flights, so you can be sure our staff will be there.

• Please email or call us and keep in touch until we have the new details.

• Polanco 40 minutes,

• Pedregal 60 minutes and

• Santa Fe or Interlomas 90 minutes;

• However, the time may vary according to the time of the day and traffic conditions in which the service is performed.

• Please call or email us and we will update your booking with the new details.

• Normally you should aim to arrive 3 hours before if you have an international flight and 1.5 hours before on a domestic flight. We suggest you always check this with your airline.

• We will monitor your flight and arrive 10 minutes after the plane has landed to save on any waiting time.

• We offer up to 60 minutes of waiting without any charge, after your flight has landed.

• If for any reason you are then delayed further, hold ups at the Immigration desk, waiting for your Luggage or at Customs, the additional waiting time will be charged at an hourly rate, depending on which type of vehicle you hire (we divide the hour into 15 minutes segments).

• Absolutely not! None of our chauffeurs will ever speed.

• The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

• Absolutely. What is said in the car, stays in the car.

• Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

• Absolutely. Not only is this more courteous, it is safer for the passengers too.

• Yes, your chauffeur will always offer to help carry your bags and luggage.

• Telephone: + 52 55 5678 5847 & +52 55 5678 4245 or

• e-mail: gc@goldencrownmx.com

• By both ways you will receive a confirmation letter.

• Yes.

• Yes, your chauffeur can either Call you, WhatsApp or SMS you on arrival, wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.

• We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.

• Yes, we are able to set up a business account for you. We can send you an invoice per trip or per month, please contact our office for more details.

• Yes. By law, all children must go seated in a baby seat depending on their age.

• We will require a 25% deposit to secure your booking and the remainder is required 7 days before your journey. If your journey is at short notice, we will require payment before travel.

• Yes, we have baby seats; please request them when booking. You will have to fit these yourselves according to the law, and of course, at no extra charge.

• The most effective means to communicate with us is through the email info@goldencrownmx.com We are checking this medium.

• We have WhatsApp, but we prioritize its use for people who have already hired our services, in order to provide them with a faster and more personalized attention to any eventuality.

• To quote tours, the best way to do it is through our email info@goldencrownmx.com. The information you will receive in the quotes is always broad, with the purpose of making everything clear to our customers.

• All our tours are private in which your safety and comfort are our priority; therefore, it is us who move to the place you are. Therefore, our tours begin and finish at the door of the place you requested.

• Exclusivity and security. In a private tour, our personnel is focused on attending only people who have requested our services and nobody else will join the group or board our vehicles. Your safety is our priority.

• Flexibility: The tour starts at the time and place our clients request it; we suggest schedules; however, the final decision depends on our clients.

In addition, the tours can be combined with others according to your interests. Please let us known about your preferences.

• Duration: The duration of the Tours varies; however, we always take in consideration the time for the displacements, Mexico City traffic, the time our Tourist Guide needs for the explanation and the number of group members. However, the duration can be extended at the request of our customers. The additional time will have an additional charge.

• Optimize time: The tours we offer are carried out with the support and constant communication between a driver and at least one of our Tourist Guides. (In México by Law, one Tourist Guide can attend up to 25 people). In this way, you and your companions and our Tourist Guide will be dedicated to go on the tour while our Driver will be responsible for finding where to park -especially in Mexico City- and take care of the objects you leave in the vehicle.

• No, for now we like to be specialists only in tourist routes to ensure that whatever tour you choose, you will always have fond memories of your trip.

• Yes, we do provide discounts. Please contact our administrative personnel and ask about the WIN TO WIN program.

• Yes.

• Cash Payment: We accept Mexican Pesos, US Dollars and Euros at the exchange rate of the day.

• Credit Card: American Express, Master Card and Visa, among others.

• Bank Transfer: We will send you the necessary information to do so.

• No, You will pay only the service price and VAT.

• We only charge 50% extra on Christmas day and New Years day.

• At Christmas and New Year we apply 50% more to the regular fee and service is subject to availability.

• Yes. All vehicles are washed daily. Only in the rainy season it is possible to find the outside spotted with rain water; however, you will find your interior impeccable.

• Yes, your safety and ours is a priority.

• All our vehicles receive preventive maintenance according to the manufacturer's specifications and the kilometers they have traveled.

• Yes; and by the way, in Mexico City, the rainy season is from May to September.

• Yes, just request it to your driver.

• Absolutely. Provided free of charge to our clients.

• Yes! All our vehicles are smoke-free. Our drivers do not smoke and to our customers we ask respectfully not to do it.

• Water is provided in all of our vehicles but unfortunately, we do not permit eating.

Get in touch with Golden Crown®.
Let us know how we can help you.
It will be a pleasure to assist you.