Below we provide you with a list of the most frequently asked questions about our service. Any other questions you may have, we invite you to contact us.
How are we going to meet with the Golden Crown® staff at the airport? Open or Close
• When you come out, please look for our staff who will be waiting for you with a sign with your name, with the name or logo of your company or with an alias if you prefer.
• If you do not find us, please call +52 1 (55) 1309 9821 but please do not leave the terminal, you can be sure someone of our staff will be waiting for you.
• If you arrive at the Mexico City International Airport, we will send you in advance a file called "Meet & Greet in Mexico City" in which is indicated the "Meeting Point" where our staff will be waiting for you.
If my flight arrives early, will the driver be there?Open or Close
• Yes, we monitor all flights, so you can be sure our staff will be there.
What can I do if my flight it delayed and I do not have new flight details?Open or Close
• Please email or call us and keep in touch until we have the new details.
How long does it takes to arrive from the International Airport of Mexico City to Polanco, El Pedregal and Santa Fe or Interlomas? Open or Close
• Polanco 40 minutes, Pedregal 60 minutes and Santa Fe or Interlomas 90 minutes; however, the time may vary according to the time of the day and traffic conditions in which the service is performed.
What happened if my flight details change?Open or Close
• Please call or email us and we will update your booking with the new details.
How long before my flight should I arrive to the terminal?Open or Close
• Normally you should aim to arrive 3 hours before if you have an international flight and 1.5 hours before on a domestic flight. We suggest checking always this with your airline..
What happens if my flight is delayed?Open or Close
• We will monitor your flight and arrive 10 minutes after the plane has landed to save on any waiting time.
• We offer up to 60 minutes of waiting without any charge, after your flight has landed.
• If for any reason you are then delayed further, hold ups at the Immigration desk, waiting for your Luggage or at Customs, the additional waiting time will be charged at an hourly rate, depending on which type of vehicle you hire (we divide the hour into 15 minutes segments).
Will the chauffeur drive in excess of any speed limits?Open or Close
• Absolutely not! None of our drivers will ever speed.
Will the chauffeur drive gently and considerately?Open or Close
• The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
Will my driver respect my privacy and confidentiality?Open or Close
• Absolutely. What is said in the car, stays in the car.
Will my driver chat to passenger(s)?Open or Close
• Our drivers will be polite and discreet at all times. If the passenger would like to talk or ask questions then the driver will then happily respond..
¿Mi chofer abrirá las puertas para los pasajeros?Open or Close
• Absolutamente. No sólo por cortesía, sino porque es más seguro para los pasajeros.
Will my driver open doors for the passengers?Open or Close
• Absolutely. Not only is this more courteous, it is safer for the passengers too.
Will my driver carry my luggage? Open or Close
• Yes, your driver will always offer to help carry your bags and luggage.
General & Booking Questions for Executive Services
How do I book?Open or Close
• Telephone: + 52 55 5678 5847 & +52 55 5678 4245 or
• e-mail: email@example.com
• Both ways you will receive a confirmation letter.
Can I order a car to take me to a restaurant and a separate order to take me back so I am not paying for the driver in-between?Open or Close
Can I be notified when my car arrives? Open or Close
• Yes, your driver can either Call you, WhatsApp or SMS you on arrival, wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.
How far in advance do I need to book?Open or Close
• We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.
Can I set up an account/pay by invoice?Open or Close
• Yes, we are able to set up a business account for you. We can send you an invoice per trip or per month, please contact our office for more details.
Do young children count as passengers?Open or Close
• Yes. By Low, all children must go seating in a baby seats depending of their age.
When do I pay for my booking?Open or Close
• We will require 25% deposit to secure your booking and the remainder is taken 7 days before your journey. If your journey is at short notice we will take all payments before travel.
I am bringing a baby; do you provide baby seats?Open or Close
• Yes, we have baby seats; please request them when booking. You will have to fit these yourselves according to the law, and of course, no extra charge.
General & Booking Questions for Tourist Services
How can I contact Golden Crown®?Open or Close
• The most effective means to communicate with us is through the email firstname.lastname@example.org We are always looking to review this medium.
Do you have WhatsApp through which we can quote the tours that Golden Crown® offers?Open or Close
• We have WhatsApp, but we prioritize its use for people who have already hired our services, in order to provide them with a faster and more personalized attention to any eventuality.
• To quote tours, the best way to do it is through our email email@example.com. The information you will receive in the quotes is always broad, with the purpose of making everything clear to our customers.
What is the meeting point to start any of the tours that Golden Crown offers?Open or Close
• All our tours are private in which your safety and comfort are our priority; therefore, it is we who move to the place you are. Therefore, our tours begin and finish at the door of the place you request.
• Exclusivity and security. In a private tour, our personnel is in focus to attend only people who have requested our services and nobody else will join the group or board our vehicle. Your safety is our priority.
• Flexibility: The tour starts at the time and place our clients request it; we suggest schedules; however, the final decision is of our clients.
In addition, the tours can be combined each other according to your interests. Please let us known about your preferences.
• Duration: The duration of the Tours varies; however, we always take in consideration the time for the displacements, the traffic of Mexico City, the time our Tourist Guide needs for the explication and the number of members of the group. However, duration can be extended at the request of our customers. The additional time will have an extra charge.
• Optimize time: The tours we offer are realized with the support and constant communication between a driver and at least one of our Tourist Guide. (In México by Law, one Tourist Guide can attend up to 25 people). In this way, you, your companions and our Tourist Guide will be dedicated to go on the tour while our Driver will be responsible for finding where to park -especially in Mexico City- and take care of the objects you leave at the vehicle.
Does Golden Crown work with tour packages? Open or Close
• No, for now we like to be specialists only in tourist routes to ensure that whatever tour you choose, will be buried forever at your memory.
Do you offer discount if I book regularly or have numerous cars that I require?Open or Close
• Yes, we do provide discounts. Please contact our administrative personnel and ask about the WIN TO WIN program.
Do your prices include Taxes?Open or Close
What is the form of payment?Open or Close
• Cash Payment: We accept Mexican Pesos, US Dollars and Euros at the exchange rate of the day.
• Credit Card: American Express, Master Card and Visa, among others.
• Bank Transfer: We will send you the necessary information to do so.
If I pay by credit card, will be there an extra charge?Open or Close
• No, You will pay only the service price and VAT.
Is there a special charge for bank holidays or Christmas?Open or Close
• We only charge 50% extra on Christmas day and New Years day.
Is there a special charge for bank holidays, Christmas or New Year?Open or Close
• At Christmas and New Year we apply 50% more to the regular fee and service is subject to availability.
Will my vehicle be clean?Open or Close
• Yes. All vehicles are washed daily. Only in rainy season is it possible to find the outside dotted with dirty water; however, you will find your interior impeccable.
Will my vehicle be in perfect condition?Open or Close
• Yes, your safety and ours are a priority.
• All our vehicles receive preventive maintenance according to the manufacturer's specifications and the kilometers they have traveled.
Will the vehicle have an umbrella available?Open or Close
• Yes; And by the way, in Mexico City, the rainy season is from May to September.
Can I charge my phone in the vehicle?Open or Close
• Yes, just request it to your driver.
Will bottled water be available in the vehicle?Open or Close
• Absolutely. Provided free of charge to our clients.
I do not like the smell of smoke cigarette. Are Golden Crown® vehicles smoke-free? Open or Close
• Yes! All our vehicles are smoke-free. Our drivers do not smoke and to our customers we ask respectfully not to do it.
Can I eat and drink in the vehicle?Open or Close
• Water is provided in all of our vehicles but unfortunately we do not permit eating.
Contact us:Open or Close
Get in touch with Golden Crown®.
Let us know how we can help you.
It will be a pleasure to do it.
WHY HIRE OUR SERVICES?
In Golden Crown™ we are kind, attentive, helpful, respectful and honest. We have the experience that the years of service have left us; however, we know that experience is not a finished product and that is why we are always willing to learn something new and to share it with our colleagues. In this way, we can provide a better service to our customers; and at the same time, we can be better human beings, useful to ourselves, to our families, to our Society and to our Country and in a general way, useful to Humanity.
Our Experience: We have more than 10 years of experience as Golden Crown™; therefore, you can be sure that our work team has the necessary knowledge to provide a safe, highly efficient and personalized service.
The Quality of our Vehicle Fleet: The maintenance we give our vehicles guarantees to reach their destination safely and without any setbacks.
The Service to our Clients: We are proud of the service we provide our clients and we make sure to continue doing it every day with the best attitude.